The Doctors Technology Office (DTO) provides technical and advocacy support for BC physicians with a primary focus on those who have implemented an Electronic Medical Record (EMR).
DTO is an escalation resource to assist clinics with major unresolved technical issues, e.g., problems with EMR and local network, such as access or system performance. When a solution to the reported issue cannot be found or is unresolved in a timely manner, the clinic can contact DTO who will work with the third-party vendors towards finding a solution.
*IMPORTANT NOTE: A clinic’s EMR vendor’s Help Desk should always be the first point of contact to report a technical issue. DTO is engaged where the normal support process does not resolve the issue in a timely fashion.
DTO is an advocate for physician needs with respect to Information Management/Information Technology (IM/IT). By proactively monitoring technology trends in healthcare and engagement with partner programs / stakeholders we seek to ensure that technology as a tool is not a barrier to achieving physician goals and objectives and more broadly health outcomes.