Doctors Technology Office (DTO)

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Virtual Care

Check out guides and resources to help you better use virtual care and technology to support patients.

Doctors Technology Office

Doctors Technology Office (DTO) is a program funded jointly by the Doctors of BC and the BC government through the General Practice Services Committee (GPSC). 

We provide centralized health technology support, resources, and guidance to physicians, clinical staff, and Doctors of BC partner programs. Our staff advocate on behalf of the physician community with respect to information management/information technology (IM/IT) initiatives and build strong relationships with various stakeholders to facilitate alignment, standardization, and collaboration in the use of health technology across the province. DTO works to address the needs of the health care community in the following program areas (click on the icon for more information):

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The Doctors Technology Office (DTO) provides technical and advocacy support for BC physicians with a primary focus on those who have implemented an Electronic Medical Record (EMR).

Technical Support

DTO is an escalation resource to assist clinics with major unresolved technical issues, e.g., problems with EMR and local network, such as access or system performance.  When a solution to the reported issue cannot be found or is unresolved in a timely manner, the clinic can contact DTO who will work with the third-party vendors towards finding a solution.

*IMPORTANT NOTE:  A clinic’s EMR vendor’s Help Desk should always be the first point of contact to report a technical issue. DTO is engaged where the normal support process does not resolve the issue in a timely fashion.

Advocacy Support

DTO is an advocate for physician needs with respect to Information Management/Information Technology (IM/IT).   By proactively monitoring technology trends in healthcare and engagement with partner programs / stakeholders we seek to ensure that technology as a tool is not a barrier to achieving physician goals and objectives and more broadly health outcomes.

The EMR vendor’s Help Desk is the clinic’s first point of contact to report a technical issue to determine if it’s associated with the EMR solution, the connection to the EMR (either Internet Service Provider or Private Physician Network {PPN}), or the clinic’s local computer network (e.g. desktops, laptops, printers, network devices, etc.).

While the EMR vendor Help Desk can quickly resolve the reported issue in most cases, there may be times when they are unable to do so in a timely manner. In such instances, clinics are recommended to engage the Doctors Technology Office (DTO) for additional support at 604 638 5841 or dtotechsupport@doctorsofbc.ca.  We will work with all stakeholders towards finding a solution.

Important note for clinics: Upon contacting DTO, please be ready to provide an active EMR vendor ticket number, a TELUS ticket number (if available), and other relevant information as required so that DTO can begin its process to initiate an investigation.   

Once the necessary information has been provided, DTO will work with the clinic and third-party vendors involved to identify the root cause of the issue and work with them to resolve it. The DTO team has rich technical expertise to work collaboratively with vendors to assist with facilitating the resolution of a clinic’s EMR connectivity or PPN performance issues. It is the collective goal of all parties involved to ensure technical issues are not a barrier for clinics to using their EMR successfully.

 

Contact

General Questions and Support
604 638 5841 or dtoinfo@doctorsofbc.ca  


Doctors Technology Office (DTO) is an initiative of the General Practice Services Committee (GPSC), one of four joint collaborative committees that represent a partnership of the government of BC and the Doctors of BC.