Knapp Resolutions

Workplace and organizational mediation:

Led by Cherolyn Knapp, the practice provides mediation, conflict coaching, facilitation, and training to help individuals and organizations resolve conflict and strengthen workplace relationships.

Conflict resolution facilitation, training, restoration:

Cherolyn Knapp is a dynamic and engaging speaker, trainer and group facilitator on topics related to conflict resolution skills, conflict resilience, workplace restoration, diversity and the art of negotiation. Training sessions and workshops for small or large groups can be provided on your premises, virtually, or in an offsite location.

Cherolyn’s services may also be engaged for design, review and implementation of organizational conflict and dispute resolution processes.

Workplace and organizational investigations:

Cherolyn conducts workplace and organizational investigations related to discrimination, harassment, bullying and alleged misconduct. She provides a thorough, sensitive approach while ensuring principles of natural justice and fair process are respected. Cherolyn’s practice includes working with clients in many sensitive and complex situations.

Cherolyn’s approach to investigations includes building rapport with parties and witnesses, obtaining a fulsome evidentiary record, methodical documentation and verification, report-writing expertise and meaningful recommendations to help an organization develop a path forward.

Conflict resolution coaching:

Cherolyn supplies coaching in a number of situations that pertain to workplace and organizational conflict.

This can include coaching of an individual who has been found to have engaged in wrongdoing or discriminatory behaviour; working with leaders to improve their own conflict resolution and communication skills and also to develop strategies for managing teams in conflict; working with people who may have high conflict personality traits to learn new skills for reducing workplace conflict.