Workplace conflict is inevitable. Having a plan for dealing with conflict before issues escalate will help doctors and their employees feel supported in working toward a resolution.
To help doctors navigate through workplace disagreements, Business Pathways recently hosted a webinar with guest presenter, Cherolyn Knapp from Knapp Resolutions called Managing workplace conflict series Part 1: Conflict resolution foundations. As a passionate problem solver, Cherolyn has experience dealing exclusively with conflict resolution planning and offers services through her company, Knapp Resolutions, which include workplace investigations, mediation, conflict resolution facilitation, training, restoration, and coaching.
A recording of this webinar and slide deck containing detailed information and resources are now available.
In the webinar, Cherolyn addresses the principles of conflict resolution and effective conflict management tactics that can be used when workplace misunderstandings escalate. Touching on different conflict mindset models and steps for problem solving to improve daily personal and professional interactions, Cherolyn addresses real-life scenarios that doctors have faced in their practices through a Q&A period.