Support and Resources

Doctors of BC provides a range of supports to assist doctors in implementing and optimizing AI Scribes. This page will be updated with new resources through Doctors of BC or our partners as they become available.

Getting started

Canada Health Infoway

Doctors of BC

Selecting a tool

Canada Health Infoway

  • Vendor Features Overview: To help compare pre-qualified tools and select the one that best meets their needs for a year-long licence.
  • AI Scribe EMR Integration Matrix: Support assessment and compare different EMR integrations with pre-qualified vendor tools through CHI’s program.
Consent process

Doctors of BC

  • AI scribe Template Consent Form: Patient consent template for practice customization and use.
  • AI scribe Consent Toolkit: Provide scripting, general question and answer guide, and considerations about selecting an AI Scribe (available soon).
Practice Support Program and Doctors Technology Office supports 

Practice Support Program (PSP) and Doctors Technology Office (DTO) work together to support family physicians in implementing and enhancing their use of health technology platforms, like EMRs, AI scribes, and other integrated care programs, that improve workflow and efficiency while preserving quality, equity, privacy, and cultural safety. 

PSP coaches provide foundational and quality improvement (QI) support for using AI scribe in primary care practices. Using a coaching approach, our team supports physicians to identify opportunities for improvement in their practice using AI scribe and identify measures to evaluate the success of implementing the change. 

PSP offers support through: 

  • Individual coaching 
  • Group sessions
  • Self-serve resources
  • Peer Mentor Network

Some specific examples of how coaches support physicians: 

  • Guidance on evaluating and testing different AI scribe tools 
  • Establishing a consent workflow 
  • How to start incorporating into workflow and appropriate patients/visits 
  • Switching between mobile and computer and potential hardware needs 
  • Assessing time saved charting 
  • Creating patient and provider surveys to measure satisfaction 
  • Connecting primary care practices with AI Scribe Peer Mentors that can provide support to colleagues using a clinical and practical lens

For more information about FPSC's practice support program, please submit a service request.

Privacy supports

Doctors of BC's Privacy Office directly supports members with privacy questions and concerns around the use of AI scribes. These supports include navigating PIPA requirements, clarifying data retention guidelines, reviewing consent forms and other privacy-related supports.

If you have questions or need support, please reach out to the Privacy Office directly.

Patient resources

Canada Health Infoway

  • Patient Poster: High level overview of AI scribes, benefits, and how it works.
  • Patient FAQ: Key info for patients to know about AI scribes, including consent and privacy.