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Virtual Care
Check out guides and resources to help you better use virtual care and technology to support patients.
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Exclusive deals from brands you trust
You work hard. Your downtime is important and we want to help you make the most of it to do the things you love. Club MD provides exclusive deals from trusted brands so you can spend your time on what’s important.
Go ahead, put yourself in the picture.
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- Advocacy & Policy
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Promoting Good Health
Advocating for better health and improved safety on behalf of British Columbians.
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- Collaboration
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Working Together
In partnership with the BC government, we are working to make a difference through collaborative programs.
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- News & Events
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Stay Informed
Stay up to date with important information that impacts the profession and your practice. Doctors of BC provides a range of newsletters that target areas of interest to you.
Subscribe to the President's Letter
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- About Us
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Our Strategic Framework
Our strategic framework helps us navigate our future and fulfill our purpose of making a difference, so our doctors can make theirs.
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- Managing your Practice
- Billing & Audits
You are here
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- Managing your Practice
- Billing & Audits
Information and supports
While most physicians may go their entire careers without being subject to a billing audit, when an audit does occur it can be a stressful, disruptive and overwhelming experience. As you try to navigate the perplexing world of the Medical Services Plan (MSP) and the ever-changing billing rules of the Payment Schedule, the system is sometimes inconsistent or ambiguous. One way to significantly reduce the risk of being audited is to have a good understanding of the Payment Schedule, the rules and the supports available to you.
Doctors of BC staff are here to help lower your risk of an audit and, should it happen, provide you with information on what to expect throughout the audit process.
Below you will find links to useful information, as well as contact information for a number of supports.
Billing
- MSP Information for Physicians
- Doctors of BC Fee Guide
- MSP Billing Dispute Process
- Common Billing Errors
- MSP Billing Tutor
- BC Guidelines
Audits
- Avoiding an Audit
- Billing and Audit Tips & Resources
- The Audit Process
- Audit FAQs
- Samples of Audits & Audit Results
Advisory Committees to the Medical Services Commission
- Audit & Inspection Committee (AIC)
- Billing Integrity Program (BIP)
- Patterns of Practice Committee (POPC)
- Reference Committee
Contact Information
| Doctors of BC | Phone | |
|---|---|---|
| Dr Sam Bugis - Vice President, Physician Affairs & Specialist Practice | 604.638.8750 | |
| Ms Tara Hamilton - Senior Advisor, Audit and Billing, Economics, Advocacy & Negotiations | 604.638.6058 | |
| Ms Brenda Hodgson - Administrative Assistant, Economics, Advocacy & Negotiations | 604.638.2825 |
| Other Useful Contacts | Phone | |
|---|---|---|
| Billing Integrity Program (BIP) | 778.698.1246 | |
| College of Physicians and Surgeons of British Columbia (CPSBC) | 604.733.7758 Toll free: 1.800.461.3008 | www.cpsbc.ca |
| Harper Grey Lawyers | 604.687.0411 | |
| HIBC | Monday to Friday, 8:00 am to 4:30 pm PST (except statutory holidays) Metro Vancouver: 604.683.7151 Toll-free: 1.800.663.7100 | www.health.gov.bc.ca/insurance |
| The Canadian Medical Protective Association | Monday to Friday, 8:30 a.m. to 4:30 p.m. EST Toll-free: 1.800.267.6522 | www.cmpa-acpm.ca |
| Physician Health Program (PHP) | Help is available 24/7 at 1.800.663.6729 |
www.physicianhealth.com |