NCIX

The Doctors Technology Office (DTO) is a program funded jointly by the Doctors of BC and the BC government through collaborative committees. We provide centralized support to physicians, and other Doctors of BC partner programs, to address the needs of the physician community for:

  • Coordination and enhancement of Electronic Medical Record (EMR) functionality and interoperability
  • Technology solutions and support for complex IT technical issues
  • Centralized data management and reporting needs

Our primary functions are:

  • Advocacy for physician needs with respect to Information Management/Information Technology (IM/IT)
  • Timely resolution of clinic issues that impede proper EMR /network operations
  • Strong positive relationships with stakeholders and partner agencies
  • Increased ability for physicians to achieve interoperability by being able to capture, transfer and share information within and across systems
  • Improved alignment, standardization and use of electronic forms, templates and requisitions across the province
  • Stronger alignment and collaboration between EMR Vendors, organizations and others involved in eHealth in BC
  • Increased use of metrics for monitoring and reporting for JCC Programs (e.g. PSP and Divisions)

 

Technology Solutions and Support

The Doctors Technology Office (DTO) provides technical and advocacy support for BC physicians with a primary focus on those who have implemented an Electronic Medical Record (EMR).

Technical Support

DTO is an escalation resource to assist clinics with major unresolved technical issues, e.g., problems with EMR and local network, such as access or system performance.  When a solution to the reported issue cannot be found or is unresolved in a timely manner, the clinic can contact DTO who will work with the third-party vendors towards finding a solution.

*IMPORTANT NOTE:  A clinic’s EMR vendor’s Help Desk should always be the first point of contact to report a technical issue. DTO is engaged where the normal support process does not resolve the issue in a timely fashion.

Advocacy Support

DTO is an advocate for physician needs with respect to Information Management/Information Technology (IM/IT).   By proactively monitoring technology trends in healthcare and engagement with partner programs / stakeholders we seek to ensure that technology as a tool is not a barrier to achieving physician goals and objectives and more broadly health outcomes.

Contact us at 604 638 5841 or dtotechsupport@doctorsofbc.ca

EMR Vendor Support Model – Technical Issues 

The EMR vendor’s Help Desk is the clinic’s first point of contact to report a technical issue to determine if it’s associated with the EMR solution, the connection to the EMR (either Internet Service Provider or Private Physician Network {PPN}), or the clinic’s local computer network (e.g. desktops, laptops, printers, network devices, etc.).

While the EMR vendor Help Desk can quickly resolve the reported issue in most cases, there may be times when they are unable to do so in a timely manner. In such instances, clinics are recommended to engage the Doctors Technology Office (DTO) for additional support at 604 638 5841 or dtotechsupport@doctorsofbc.ca.  We will work with all stakeholders towards finding a solution.

Important note for clinics: Upon contacting DTO, please be ready to provide an active EMR vendor ticket number, a TELUS ticket number (if available), and other relevant information as required so that DTO can begin its process to initiate an investigation.   

Once the necessary information has been provided, DTO will work with the clinic and third-party vendors involved to identify the root cause of the issue and work with them to resolve it. The DTO team has rich technical expertise to work collaboratively with vendors to assist with facilitating the resolution of a clinic’s EMR connectivity or PPN performance issues. It is the collective goal of all parties involved to ensure technical issues are not a barrier for clinics to using their EMR successfully.

 

Contact

General Questions and Support
604 638 2950 or dtoadmin@doctorsofbc.ca

Technology Solutions and Support
604 638 5841 or dtotechsupport@doctorsofbc.ca