The Doctors Technology Office has developed a number of resources and best practice guides to inform and educate physicians across the province in better navigating the health technology landscape.

The links below a grouped by topic. For further information or to request additional resources, please email us at

There are many groups and initiatives with a focus on enabling team-based care, and the ability to share a patient’s common care plan between providers. Below are some resources and reviews of technical approaches to help teams align, leverage and share learnings where possible.

Care Plan Technology Approaches An overview of technology approaches to creating a care plan and an environmental scan of initiatives within BC and across Canada to develop shared care plans. This summary is intended to enable partners to review current approaches underway and to align, leverage and share learnings where possible.

Electronic medical record systems can be challenging to navigate. Below are a number of resources and best practice guides to increase success and reduce frustrations for physicians and teams.

EMR Data Portability A quick reference guide for physicians who are considering switching or merging electronic medical record systems (EMRs) to provide some best practices and approaches to help increase success and reduce frustrations.
EMR Data Conversion Checklist To be used in conjunction with the EMR Data Portability guide, this checklist is intended to help set expectations prior to switching EMR systems and highlight some of the key decisions and steps that should be taken prior to and during the conversion process.
Physician’s Guide to EMR Frequently Asked Questions (FAQs) A resource guide for physicians to address the most common questions on the use of EMRs in clinical practice and links to other guides to support adoption and implementation. 
Introduction to Electronic Faxing Solutions (E-Faxing Guide) A brief overview of types of electronic faxing (e-fax) solutions, workflows, and frequently asked questions to help private practice clinics make an informed decision.
GPSC EMR Support Model  A one-page, visual summary of EMR supports available to physicians through the DTO and PSP teams across the EMR continuum from guidance on selecting EMRs to EMR migrations, mergers and data portability. The teams have a number of resources to help you optimize use of your EMR. 
Forms Guidelines & Best Practices Guidance for those looking to create or update forms. Covers the topics of when a form should be created, creating paper/PDF forms, and creating electronic forms.
Using Dictation Software in Medical Practices Guide that provides evidence for the efficacy of dictation in privacy physician practice, offering guidance on the different forms of dictation. Implementation and change management for dictation software at your medical practice, as well as questions to ask your vendor when finding the right dictation software are included.

Virtual care, sometimes referred to as telehealth, is important to primary care networks (PCNs) and patient medical home (PMH) initiatives. 

Virtual care enables physicians to provide care remotely through technologies that increase access to quality patient-centered care and lower disease transmission risk, while reducing waiting and commute times. 

Virtual Care Tool Subsidies

Zoom licenses available free of charge for community providers​. DTO, in partnership with the Provincial Health Services Authority (PHSA), is providing Zoom for Healthcare licenses to community providers (family physicians, nurse practitioners, and specialists). For further information: 

Virtual Care Physician and MOA Engagement 

Getting Patients Back to Practice – Navigating the New Norm. (May 7) A physician-led overview of the Getting Patients Back to Practice Guide, which provides tips on how to promote virtual care visit availability and best practices for virtual care exams and proactively connecting with at-risk patients.

Virtual Group Medical Visits (May 14) An overview of best practices for conducting group medical visits (GMV) and billing considerations. See Guide to Using ZOOM for Healthcare for Group Medical Visits and Team Meetings.

Quick start to virtual care for physicians. A physician-led overview of the DTO Virtual Care Quick Start Guide, followed by a remote patient treatment Q&A (March 19). 

Video recording

Presentation slides (PDF)

Quick start to virtual care for MOAs. DTO hosted an MOA/physician-led webinar on April 2 to provide an overview of virtual visit workflows for MOAs. 

Virtual Care Learning Series. DTO’s Virtual Care Learning Series highlights the learnings of physicians and clinical staff who have implemented online tools for virtual care and patient communication. Resources include video tutorials and recorded webinars (available on the Doctors Technology Office YouTube channel), quick start guides, and/or presentation slide decks.

DTO Virtual Care Support Network. The DTO and PSP are mobilizing a network of physicians and MOAs as well as the Practice Support Program (PSP) Regional Support Team members to provide clinics with virtual at-the-elbow coaching services to implement virtual care in their practice. 
For more information or to request one-on-one support from a PSP regional support team coach or peer mentor, please email

DTO Virtual Care Resources

The resources below provide tools, education, and knowledge that community physicians need to support implementation of virtual care solutions. 

DTO - Virtual Care Quick Start Guide (PDF) An overview of the foundational processes, tools, and templates that a clinic should have to implement virtual care. 
DTO- Virtual Care Toolkit (PDF) A more comprehensive overview of virtual care with templates and tools to help clinics navigate patient consent, billing, and communicating.
Guide to e-faxing when working remotely (PDF) An overview of workflows and tools for physicians and MOAs who need to fax documents from outside the clinic.
Getting Patients Back to Practice Guide An overview on how to build practices back up to full capacity using a blended virtual/in-clinic model, how to promote virtual care visit availability and how to connect with & prioritize at-risk patients.
Virtual care FAQ for physicians and MOAs FAQ about virtual care, working from home, obtaining consent, and preparing patients for virtual visits. Document will be updated as new information becomes available. Contact to request updates or changes. 
Virtual Care for Patients – FAQ & Troubleshooting Tips Information to help patients prepare for virtual care visits. Designed for clinics to share with their patients as a resource guide. For an editable copy or to request changes, email
Patient notification poster for clinics transitioning to virtual care Editable/printable poster (MS Word) for clinics to notify patients that they are providing some of their care and visits virtually, either over the phone or through video. There is room for the clinic to fill out their email, phone number, and clinic name. This can be posted on the clinic entrance and/or in the waiting area; it can also be added to clinic websites.

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