The Physician Health Technology Advisory Sessions connect physicians and stakeholders in IM/IT projects / programs across BC. 

The online consultation sessions are designed in such a way that physicians have some protected space to engage with stakeholders for feedback and open discussion, and to ensure more community level clinical input into projects that affect physicians. Physicians do not need an IM/IT background to attend, just a willingness to share feedback and ideas on the impacts of health technology to their practices. 

For a list of Frequently Asked Questions regarding the physician engagement webinars, click here

To take part in the physician webinar series, please email DTO

Upcoming Sessions 

October 23, 2019: MoH – The New Business Cost Premium: Input on the use of the EMR Facilty Code and registration process.

Presenters: Betty Louie, Senior Payment Schedule Advisor, MoH, Dianne Kenny, Senior Policy Analyst, MoH, Rachel Barker, Senior Technology Lead, DTO

Facilitators: Brigitte Mettler, Doctors Technology Office


The 2019 PMA includes the addition of the Business Cost Premium (BCP). The BCP is a percentage premium on eligible fees for services provided in community-based offices where a physician pays towards rent, lease or ownership costs, and who is entitled to receive and retain payment for the eligible fees directly from MSP. The premium will be applied starting April 1, 2020.

To administer the BCP, the facility where the service occurred must be registered with MSP and have a unique Facility Number. Additionally, the billing physician must be registered with MSP as a physician located at that facility, and the physician must ensure that the correct facility code is entered for each claim where the BCP is applicable and being claimed by the practitioner. Facility registration starts January 2020.

This presentation will provide details on the BCP, Facility Numbers, and how to prepare for the January 2020 facility registration, and the April 1, 2020 launch of the premium.




Past Sessions

If you would like more information on past sessions, please email us ( 

May 23, 2018: Physician e-Engagement: Help Build an Optimal Web-Based Solution!
July 10, 2019: PHSA – Tackling BC’s Form Challenge: The Journey to Enabling Electronic Health Care Forms

Presenters: Jennifer Charters, Senior Project Manager, eHealth Project Delivery, IMITS, PHSA and Oliver Thompson, Director, eHealth Project Delivery, IMITS, PHSA

Facilitators: Brigitte Mettler, Doctors Technology Office and Kevin Hanek, Doctors Technology Office

Forms are ubiquitous within the health sector to initiate referrals, request services such as diagnostic testing, or to report to insurance bodies. PHSA is leading a project in collaboration with the Doctors Technology Office, Pathways BC, Regional Health Authorities, and the Ministry of Health to address the challenges with healthcare forms. The current system to allow for development of forms within EMRs often places physicians in the middle as they uncover forms that are required to support patient care. EMR availability of forms requires development to allow for auto-population on each individual form, and as such changes and revisions are challenging to accommodate as clinical and business needs evolve.


June 5, 2019: Improving and Informing the EMR Data Migration Process

Presented by: Rachel Barker, Doctors Technology Office and Kevin Hanek, Doctors Technology Office

Facilitator: Brigitte Mettler, Doctors Technology Office

Doctors of BC is beginning the process of evaluating potential improvements to the BC EMR Data Migration Process, including development of a new set of data migration requirements for BC EMR vendors and potentially offering expanded practice support options for EMR data migrations. This team would like to engage physicians who have experienced an EMR data migration, either as a result of switching EMR vendors or through physicians joining a new practice, to help identify existing problems and discuss how these might be addressed. 



May 15, 2019: Improving and Informing Locum Process for Results Distribution

Presented by: Karen Hansen, Manager, Provider Relations, Excelleris​

Naomi Brooks, Regional Director, Lower Mainland Health Information Management, Transcription Services & Health Information Exchange

Carol Rimmer, Director Operations at Technology, CPQI, Doctors of BC

This team would like to engage physicians working as or working with locums to get feedback and explore solutions on working from multiple locations, status changes, address updates, notifications, etc.

  • Improving provider forms to include information on status changes, address changes and other important details and will advocate for the same amongst partners in reports distribution
  • Improving awareness of healthcare providers regarding what reports are being sent to each location of their practice, and by distribution methods
  • Explore development of an online application to provide a centralized source of registration for reports delivery, delivery preferences, and location updates.​

Excelleris distributes reports to providers on behalf of Vancouver Coastal Health Authority, Fraser Health Authority, Providence Healthcare, Vancouver Island Health Authority, and the Provincial Health Services Authority for the transmission of over 200 types of healthcare data. Excelleris also distributes reports for private labs such as LifeLabs and Valley Medical Labs. 

November 21, 2018: Cyberattacks and data breaches - is your clinic a target? Inform the design and delivery of DTO's Physician Security Program
Presented by: Diana Trifonova, Program Manager, Doctors Technology Office.            
Cyberattacks and information breaches continue to grow and protection of patient information is of paramount concern for patients and physicians. 
Doctors Technology Office (DTO) launched a Physician Office Security Program in May 2018. This webinar will provide an overview of the security program and resources available to physicians including:

Clinic Security Assessments and Findings Physician and MOA Security Education Physician Office Security Guide and other Clinic Resources

November 7, 2018: Laboratory Services Act: Change is coming and we need clinician feedback.

Presented by: Gail Crawford – Provincial Director, Business and Laboratory Transformation, BC’s Agency for Pathology and Laboratory Medicine

Wendy Johnson – Director, Informatics, BC’s Agency for Pathology and Laboratory Medicine

BC’s Agency for Pathology and Laboratory Medicine (Agency) was created to enact the provisions of the Laboratory Services Act. On October 1, the Agency assumed responsibility for processing requests for changes to laboratory requisitions. The Agency is sensitive to the impact that forms have on care providers and their practice, and will strive to minimize that impact wherever possible, through a collaborative approach with clinicians.

For this reason, it is important to the Agency to be represented on the various initiatives involving laboratory referrals. The Agency looks forward to engaging with clinicians and the Doctors of BC Doctors Technology Office to align wherever possible.

October 24, 2018: ICBC Replacing the CL19 in 2019 - Physician feedback on the completely redesigned form to support better care and recovery outcome for patients

Presented by: Stephanie Adams, Business Process Advisor, ICBC and Wayne Tang, Manager Claims Programs, ICBC

In February 2018, the government announced new ICBC legislation that includes an enhanced care model for patients who are injured due to a car accident. ICBC is shifting towards a care-based model that focuses on better, more integrated patient care and increased access to treatment.

To better support physicians and all care providers in delivering better outcomes for British Columbians injured in a crash, the CL19 is being replaced with a redesigned form. This form will include a short and long version to allow enhanced treatment and return-to work-planning for those in need. Intensive consultation with the Doctors of BC, DTO and select physician groups has resulted in a form that requires further validation from those most likely to use it in daily practice - you.  

Additional background information can be found here.

October 10, 2018: Health Insurance BC - Physician feedback on service delivery and future design

Presented by: Ryan Taylor, Senior Communications Consultant, Ministry of Health, Lisette Colbert, Change Management Lead, Ministry of Health, Ginette Lim, Senior Business Consultant, Ministry of Health

Health Insurance BC (HIBC) services include delivery of PharmaCare and Medical Services Plan operations as well as some lab payment processing on behalf of the Ministry of Health.  HIBC services have been delivered by MAXIMUS BC since 2005 on behalf of the Province. The current agreement with MAXIMUS BC for delivery of HIBC services is expiring within the next 3 years and the Ministry of Health is exploring options for future service delivery.

We are currently in the planning and information gathering stage and would like to gain early feedback to better understand the current state from a physician’s view to help inform planning for the future.  Over the next year, the plan for future HIBC services will be established and will inform the change and transition plans required to support continuous and reliable service delivery.

Additional background information can be found at

September 26, 2018: Creating the Collaborative Care Plan Approach: Physician input into transformation toward team-based care 

Presented by: Parvindar Dharnia, Terri Baker, Julie Harrison – Fraser Health 
Health services delivered to clients and families in primary and community care are less than optimal  due to fragmented care delivery and siloed care planning across the continuum. The gaps in communication across interdisciplinary teams and service areas is leading to examples of counterproductive workflow processes and the delivery of uncoordinated healthcare services. The transition toward an interdisciplinary, team-based approach where delivery of care is client and family centered is vital as we focus on enhancing client outcomes and increasing clinician, provider and client/family satisfaction. A key enabler to this practice change is the development and implementation of a collaborative care plan to be used by clients, families, and interdisciplinary team members. 
As part of the Fraser Health Primary & Community Care – Health Informatics Enablement program, the development of an interdisciplinary collaborative care plan is being explored. The goal is to create a client-centered, evidence-informed tool that will be co-created by all members of the interdisciplinary team with clients and families to aid in the continuity and transition of care across service areas. The collaborative care planning process will help to guide the development and documentation of a client’s identified and prioritized health goals, interventions and care activities.  These learnings will be shared with our partners in each health authority. 
As we embark upon this work, we welcome the opportunity to discuss:

Ways in which we can engage with our primary care partners in order to authentically co-create a collaborative care plan that will be used to strengthen interdisciplinary communication and client-centered care Your thoughts on the characteristics of an ideal collaborative care planning tool and process which, once delivered, will provide the most value


At this webinar we will present some options for discharge summary content and ask for feedback on what is important and how to structure the content so it is quick to understand. 


July 18, 2018: How would you make discharge summaries better?

Presented by: Dr. Ian Bekker, Island Health Discharge Working Group & Heath Information Standards Standing Committee
                       Naomi Brooks, Regional Director, Transcription Services & Health Information Exchange

Discharge summaries are critical documents to family doctors who don’t follow their patient in the hospital. Like all documents that come to the family doctor, it needs to provide information quickly and comprehensively. As part of defining documents for electronic transmission, an optimal format for discharge summaries needs to be created. This needs to include the perspective of family doctors, hospital admin and hospital providers.
At this webinar we will present some options for discharge summary content and ask for feedback on what is important and how to structure the content so it is quick to understand. 

June 27, 2018: Improving access to MRI through Central Intake 

Presented by: Dr. Jonathon Leipsic, VCH/PHC Regional Department Head, Radiology
Taralyn Day, Director, Special Projects, Lower Mainland Medical Imaging

In April 2018, DTO hosted a webinar for Lower Mainland Medical Imaging (LMMI) to present information on the MRI Central Intake project. Based on feedback provided by physicians in the webinar, LMMI is back to provide information and request feedback on the revised regional MRI requisition form and appropriateness checklists that will be introduced as part of the MRI Central Intake project.

The MRI Central Intake project will provide referring clinicians with a central fax number to direct outpatient MRI referrals to 11 MRI sites across Vancouver Coastal Health, Providence Health Care and Fraser Health. A regional central intake office will be established to receive all outpatient MRI referrals. This will enable patients to be booked at the most appropriate lower mainland MRI site with the shortest wait time.

We look forward to discussing the revised regional requisition and appropriateness checklists with you. Your feedback will assist in the development of this work. Information on the project can be found at

May 23, 2018: Physician e-Engagement: Help Build an Optimal Web-Based Solution!

Presented by: Dr. Douglas Kingsford, CMIO & EMD, Interior Health

There is currently no effective mechanisms for Doctors of BC to consult widely, via a technology solution, with its members. Interior Health Authority has identified a similar need. To address this, a web-based consultation-engagement platform is proposed that would enable your voice to be heard in discussions around topics that are important to you, and allow you to subscribe to updates and notifications on topics of interest. 

We look forward to discussing this proposed solution with you and garnering your feedback on what would best meet your personal needs around consultation and engagement.

Doctors of BC and Interior Health Authority would like feedback from physicians on what an optimal electronic platform for physician consultation and engagement would look like.

April 25, 2018: Improving Access to MRI through Central Intake

Presented by: Dr. Jonathon Leipsic, Regional Department Head, VCH and PHC, Taralyn Day, Director, Special Projects, Lower Mainland Medical Imaging

Lower Mainland Medical Imaging has initiated a project to centralize intake for outpatient MRI referrals across Vancouver Coastal Health, Providence Health Care and Fraser Health. MRI central intake will provide referring clinicians with a central fax number to direct outpatient MRI referrals for 11 MRI sites across the lower mainland. A regional central intake office will be established to receive all outpatient MRI referrals. This will enable patients to be booked at the most appropriate lower mainland MRI site with the shortest wait time. We look forward to discussing this project with you. Your feedback will assist in the development of this work. Follow this link to learn more:

Lower Mainland Medical Imaging would like feedback from physicians on centralizing intake for outpatient MRI referrals across Vancouver Coastal Health, Providence Health Care and Fraser Health.

April 11, 2018: Understanding BC Privacy Legislation and Sharing Information across the Health Sector.

Presented by: Cathy Yaskow & Daniel Nam
Co-Chairs, Health Information Privacy & Security Operations Committee (HIPSOC); members of the Information Privacy & Security Standing Committee (IPSSC)

Are you confused about what you can or cannot share to support patient care? Do you have more questions than answers? The objectives of this webinar are to: A) share your feedback, B) learn the commonalities and differences between BC’s public and private sector privacy legislation and C) build your confidence in responsibly sharing personal information while maintaining your patient’s trust. You will also learn what the key provincial privacy and security committees are doing to build bridges that will help you navigate this information sharing environment.

What trips you up or causes you concern? Tell us your stories from the field to help us inform the development solutions that better support our collective patients.

March 14, 2018: Can we make clinical document titles in your EMR more useful?

Presented by:
- Dr. Ian Bekker, Victoria GP
- Dennis Cabel, Health Information Management Specialist, PHSA
- Jacqueline Keating, Sr. Business Analyst, IMITS eHealth Projects – Clinical Report Distribution, PHSA

Do you find it hard to differentiate between different types of incoming documents and reports? When GP’s on Vancouver Island are reviewing a list of clinical documents received electronically they are unable to distinguish the different contents. For example, all consult documents have a generic clinical display title such as “Consult note” regardless what discipline was involved. 

This webinar proposes a provincial clinical display title standard to improve the description of the documents. The goal is to improve clinical document management without any effort to office staff or the GP having to manually determine what type of consult was provided or by what discipline. 

January 2018: Physicians Strike Back! Taking on Ransomware

Presented by: Doctors Technology Office

Beginning in 2016 and into 2017, we saw a more healthcare focused attack through malware such as ransomware by cybercriminals.  In response, DTO has updated and produced the “Physician Office Security Guide” and other educational material, to support physicians and their clinics, which will be published soon. During this webinar, you will have an opportunity to sample portions of these practical and effective solutions within the privacy and security tool-set. You can help us understand how we may best introduce these tools, and more importantly, how we can support you and your clinics with cybersecurity and privacy breaches.

This webinar is an opportunity to provide feedback on content within the privacy and security framework, and help build the sessions so that they are delivered in a way that is meaningful to you

October 25, 2017: Medical Imaging Reports - Imaging the Future

Presented by: Provincial Health Services Authority

Expanding the availability of clinical reports detailing care provided within a Health Authority facility via electronic distribution is a key priority for the Clinical & Systems Transformation Project in the Lower Mainland. As part of this work, Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority have taken on the development of a provincial standard message format in consultation with GPs and Radiologists for electronic delivery of medical imaging reports including CT, MRI and X-ray reports

September 27, 2017: PRIME

Presented by: Ministry of Health

The Ministry of Health has launched the PRIME project to improve the way PharmaNet access is granted, managed, and monitored. This project will affect all PharmaNet users. The purpose of PRIME is to design and implement a solution for PharmaNet user management that provides access to information for patient care, satisfies the requirements of the Information Management Regulation, standardizes processes across the province, and ensures that all PharmaNet access is transparent and accountable.

September 13, 2017: Antenatal Form Changes

Presented by: Perinatal Services BC

Perinatal Services BC (PSBC) is undertaking a review of the antenatal record as part of the redevelopment of the BC Perinatal Data Registry. Healthcare providers have shared that the use of the Electronic Medical Record (EMR) far outweighs the use of the paper record and that, as such, primary care providers request PSBC focus efforts on working with vendors to match the paper form variables with EMR templates. PSBC appreciate this need and are actively working with EMR vendors to facilitate this process. Concurrently, PSBC wants to ensure that the content on the forms aligns with best practice in maternity care

June 28, 2017: Provincial Immunizations Repository

Presented by: Provincial Health Services Authority

The MoH is supporting the creation of a Provincial Immunization Repository which would contain all the immunizations provided to BC citizens. This repository will be used by public health to forecast immunizations that are required as part of the Provincial Immunizations Schedules, as well as during outbreaks to quickly identify citizens at risk. It is estimated that Private Practice Physicians administer ~11% of all these immunizations for clients under the age of 18. Currently, this data is either requested by parents, provided to public health and manually data entered into Health Authority Clinical Systems, or not collected at all. PHSA is exploring opportunities to capture and share this information through a physician’s EMR.

June 14, 2017: Establish QI Capacity in Practice

Presented by: Practice Support Program, Doctors of BC

As part of the provincial effort to transition to a Patient Medical Home (PMH) delivery model, the GPSC has outlined several strategic objectives for the next two years. One of these goals is to “Embed a QI culture and approach across practices and programs”. The main goal of the proposal is to put forward a Practice Support Framework that will help physicians to acquire the internal skills and knowledge to engage in QI projects and optimize their EMR competency to support these efforts.

May 24, 2017: CareConnect and beyond

Presented by: Provincial Health Services Authority

The Provincial eHealth Viewer (CareConnect), a read-only viewer providing access to a significant amount of clinical information from all of BCs Health Authorities and the Ministry of Health, is regularly used by over 14,000 clinicians. While many private practice physicians already have access from their private practice, the process to get access is a little cumbersome. As VCH provides access to private practice physicians starting this fall, we have technology to share with the EMR vendors to enable physicians that are on the PPN to click on a link which opens CareConnect and searches for the patient in context – from your EMR to CareConnect very quickly. Strong physician support will help with EMR Vendor adoption.

May 17, 2017: Impacted by Misdirected Lab Reports

Presented by: BC’s Agency for Pathology and Laboratory Medicine

The Ministry of Health in collaboration with BC’s Agency for Laboratory and Pathology Medicine and Lower Mainland Laboratories is leading an initiative to enhance the current Provincial Provider Registry to include Provider Location information to improve the reliability and timeliness of laboratory report distribution. Delivery of laboratory reports to incorrect ordering providers or wrong provider locations has been identified as a Quality issue that causes delays in reporting with potential patient care impact. Accurate and up to date provider and provider location information will address patient safety risks and system inefficiencies associated with misdirected or failed report deliveries

April 19, 2017: Electronic Distribution of Cardiology Reports

Presented by: Provincial Health Services Authority

Expanding the availability of clinical reports detailing care provided within a Health Authority facility via electronic distribution is a key priority for the Clinical & Systems Transformation Project in the Lower Mainland. As part of this work, Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority have taken on the development of a provincial standard message format in consultation with GPs and Cardiologists for electronic delivery of Cardiology reports including ECG, Echocardiograms, Holter Monitoring, and Stress Tests. These reports will first be made available electronically over the summer months.

April 12, 2017: College Library-EMR Integration with Single Sign-On

Presented by: College of Physicians and Surgeons of BC

The Library of the College of Physicians and Surgeons of British Columbia proposes an EMR innovation to link physicians to high quality clinical information at the point of care. Evidence-based information resources needed by physicians for decision-making tend to be in silos outside of the EMR, often have time-limited login barriers, and are expensive. As a solution, the College Library proposes using single sign-on technology to integrate high quality, evidence-based, library-subscribed information resources into the EMR. As a first step to single-sign-on access to the entire Library suite, the College Library proposes integrating the point of care tool, BMJ Best Practice, into the EMR, because it is practical, concise and relevant, especially to primary care

March 22, 2017: Health Data Coalition

Presented by: Health Data Coalition

The Health Data Coalition (HDC) is an independent, not-for-profit organization governed by physicians for physicians.
The HDC has developed a secure, centrally hosted, web-based application to enable aggregation of data across a breadth of EMR platforms from all over the province. The privacy protected HDC infrastructure will enable doctors to participate in quality improvement activities within a trusted and secure platform

February 22, 2017: Provincial Online Patient Identity Access Strategy

Presented by: Ministry of Health

Giving patients online access to their health information can increase patient confidence, empowerment, and can truly place patients at the center of their care. The Ministry of Health is currently developing a strategy for Online Patient Identity and Access. This strategy will create a vision for how patient-centered technologies will be used to increase patient access to health information and services, give physicians and care providers new ways to interact with patients, while ensuring high value, quality and sustainability of the health care system.