The Doctors Technology Office (DTO) hosts a knowledge-sharing community for clinic IT professionals and produces technical bulletins to inform, educate, and share best practices related technical challenges experienced by clinics throughout the province.
The Clinic IT Support Community provides:
General Questions and Support
604 638 5841 or
Technology Solutions and Support
604 638 5841 or
The Clinic IT Support Community Learning Session webinars provide direct knowledge-sharing venue for IT professionals and self-supporting physicians to connect with
DTO. The online learning sessions provide topical and trending information beneficial to the IT support of clinics.
If you would like more information on past sessions, please email us ( ).
|November 28, 2019: IT Role in Clinic Security||
An overview of DTO physician security courses and the role an IT professional can play in assisting clinics in using Physician Office Security Toolkit and building a culture of security.
|May 29, 2019: IT Support for PPN Clinics||
An overview of the Private Physicians Network (PPN) support model, technical troubleshooting and news regarding updates to the PPN.
|Apr 25, 2019: Clinic Security Overview (CareConnect Requirements)||
An overview and feedback session on general clinic security guidelines using CareConnect and PPN agreements as examples.
|March 14, 2019: DTO & Clinic IT Support Community Intro||
An overview of services available through the Doctors Technology Office and an introduction to the Clinic IT Support Community initiative.
|IT Support Selection Checklist for Clinics||Guidance to physicians on specific questions to ask your local IT support. This is a great conversation starter and provides tips on what questions to ask your local IT.|
|Microsoft Windows 10 Upgrade Checklist||A checklist of important considerations for a clinic to review when planning to upgrade any workstations to Windows 10 from an earlier version of Windows.|
|PPN Technical Support Guide for Clinics||This guide provides technical information and suggestions regarding the use of the Private Physician Network (PPN) by private practice clinics in B.C.|
|Tech Bulletin - Microsoft to End Windows 7 Support Bulletin in Jan 2020||A technical news bulletin advising of the end of Microsoft support for Windows 7 in January 2020.|
|Wireless Network Best Practices Guide for Clinics||This guide provides best practice guidelines for clinics or their supporting local IT provider to use when configuring their wireless network to help best protect patient information and adhere to provincial privacy standards.|
|IT Best Practices Checklist for Clinics||A checklist intended for clinic IT staff, vendors, or self-supporting physicians with IT experience to help identify potential security or functionality gaps in their current local clinic IT infrastructure.|
|Tech Bulletin - Password Management Solutions||A brief introduction and informational bulletin on password management solutions for clinic IT staff, vendors, or self-supporting physicians with IT experience.|
|Tech Bulletin - Multi-Factor Authentication||A brief introduction and informational bulletin on multi-factor authentication (MFA) for clinic IT staff, vendors, or self-supporting physicians with IT experience.|